Custom Order Process, MOQ & Lead Times

Everything you need to know before you order — how it works, minimum quantities, how long it takes, and the customization methods we offer.

How to Order

A Simple, Guided Process

No complicated forms — just message us and we’ll take it from there.

Send Your Brief

WhatsApp us your product, logo/artwork, quantity and deadline. Not sure? Share a reference image and we’ll advise.

Quotation

We confirm specs, MOQ, unit price and lead time in writing so there are no surprises.

Artwork & Sample

We prepare a digital mockup — and a physical sample where needed — for your approval.

Confirm & Deposit

Approve the sample and confirm the order with a deposit to lock your production slot.

Production & QC

Batch production runs through our 6-stage quality control before packing.

Delivery

We ship to your door across Malaysia and Singapore, or arrange self-collection.

Minimum Order Quantity

MOQ Guidance

MOQ depends on the product, material and customization method. As a starting guide (please confirm exact figures with us for your item):

  • Apparel (t-shirts, caps): [MOQ: e.g. 50 pcs]
  • Drinkware & gifts (cups, thermos): [MOQ: e.g. 50 pcs]
  • Napkins & tissue: [MOQ: e.g. 100 pcs]
  • Ang pow & festive: [MOQ: e.g. 500 pcs]

Lower quantities may be possible for selected items — ask us.

Typical Lead Times

From Design to Batch

Designing1–3 days
Sample Making3–5 days
Batch Production15–20 days

Lead times are indicative and vary with quantity, finishing and season.

Customization Methods

Printing & Finishing We Offer

We match the method to your product and budget for the best result.

UV printing finish

UV Printing

High-definition, vibrant colours with a protective surface finish for lasting impressions.

Bronzing metallic finish

Bronzing

A luxurious metallic finish that elevates the visual impact of your branding.

Embossing textured finish

Embossing (Bump)

Textured, raised surfaces for a premium tactile feel and stronger brand recognition.

Double-layer insulation technology

Double-Layer

Superior insulation and durability for drinkware via direct adhesion and hollow insulation.

Also available on request: screen printing, embroidery and heat-transfer for apparel.

Built-in Quality

6-Stage Quality Control

Every order is checked at each stage — so what you approve is what you receive.

1 · Design Control

We lock the design and specs before anything is made.

2 · Order Review

Your order is reviewed for accuracy and feasibility.

3 · Input QC

Incoming materials are checked against our standards.

4 · Process QC

Production is monitored at every stage for consistency.

5 · Final QC

Finished goods are inspected against your specifications.

6 · Output QC

A last check before packing and dispatch.

FAQ

Frequently Asked Questions

What is your minimum order quantity (MOQ)?

MOQ varies by product and finishing. See the MOQ guidance above, or WhatsApp us with your item and quantity for an exact answer.

How long does production take?

Typically 1–3 days for design, 3–5 days for sampling and 15–20 days for batch production. Timelines depend on quantity, finishing and season.

Can I order under my own brand?

Yes. We produce own-brand (private label) products with achievable MOQs — team uniforms, staff clothing, retail lines and more.

Do you provide a sample before mass production?

Yes. We prepare a digital mockup and, where needed, a physical sample for your approval before batch production begins.

What files do you need for my logo or artwork?

Vector files (AI, EPS, PDF or SVG) give the best results. High-resolution PNG/JPG can also work — send what you have and we’ll advise.

Do you deliver? What are the shipping options?

We ship nationwide across Malaysia and to Singapore, or you can arrange self-collection from our Seri Kembangan factory.

Have a Project in Mind?

Send us your brief and we’ll come back with MOQ, pricing and lead time — usually within the same day.